Find answers to some frequently asked questions about using, maintaining and supporting your cold soaking tub.
Where can I find my equipment manual?
The documentation available depends on the brand, model and configuration of the equipment.
Consult manuals and documentation
Are manuals available in Portuguese?
Some manufacturer's documents may only be available in English. Always confirm that the manual corresponds to the model and version of your equipment.
How should I start using a cold soaking tub?
The use must be progressive and adapted to the comfort level of each person. Follow the manufacturer's instructions and stop use if you feel unwell, dizzy, short of breath or any unusual reaction.
Can I use the equipment if I have health problems?
Immersion in cold water may not be suitable for everyone. In case of pregnancy, cardiovascular disease, hypertension, circulatory problems, diabetes or other health issues, advise a health professional before use.
How should I take care of the water?
The water quality must be monitored according to the manufacturer's instructions and the installed treatment system. Use only products suitable for this type of equipment and do not change dosages without guidance.
Can I use the equipment if the water is not clean?
It is not recommended. Before using the bathtub, confirm that the water is in good condition, that the system is working properly and that there are no error messages.
Can I change the water temperature?
The temperature must be adjusted only by the controls provided by the manufacturer and according to the equipment manual. Do not change technical settings without confirming the indications applicable to your model.
The machine displays an error message, does not cool or has a leak. What should I do?
Do not attempt to disassemble, repair or change the equipment. Register the message presented and send us a request for support, including photographs or videos whenever possible.
Can I use an electrical extension?
Do not use extensions or electrical adaptations not recommended by the manufacturer. Any question related to the electrical connection must be analyzed by the responsible partner.
How do I ask for assistance or do I communicate a malfunction?
Fill in the support form with as much information as possible: brand, model, serial number, situation description and, where applicable, photographs or videos.
The Atlantic – Spa & Wellness will review the request and forward it to the responsible partner.