{"id":1514,"date":"2026-10-09T06:34:02","date_gmt":"2026-10-09T06:34:02","guid":{"rendered":"https:\/\/atlanticwellness.pt\/?page_id=1514"},"modified":"2026-10-12T06:26:43","modified_gmt":"2026-10-12T06:26:43","slug":"apoio-ao-cliente","status":"publish","type":"page","link":"https:\/\/atlanticwellness.pt\/en\/apoio-ao-cliente\/","title":{"rendered":"Customer support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1514\" class=\"elementor elementor-1514\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9614224 e-con e-atomic-element e-flexbox-base e-default-div e-9614224-c479132\" data-id=\"9614224\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"9614224\">\n    <div class=\"elementor-element elementor-element-1b6fa26 e-con e-atomic-element e-flexbox-base e-default-div e-1b6fa26-db5ebb2\" data-id=\"1b6fa26\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1b6fa26\">\n    <div class=\"elementor-element elementor-element-815cb80 e-con e-atomic-element e-flexbox-base e-default-div e-815cb80-40cc449\" data-id=\"815cb80\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"815cb80\">\n    \t\t\t<h1 data-interaction-id=\"9b76256\" class=\"e-9b76256-5b35276 e-heading-base e-default-h1\" data-e-type=\"widget\" data-id=\"9b76256\">Customer support<\/h1>\n\t\t\t\t\t<h2 data-interaction-id=\"a997fad\" class=\"e-a997fad-0d97cb9 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"a997fad\">How can we help?<\/h2>\n\t\t\t\t\t<p class=\"e-3d9dc76-8405a82 e-paragraph-base e-default-p\" data-interaction-id=\"3d9dc76\" data-e-type=\"widget\" data-id=\"3d9dc76\">Find useful information about your equipment or send us a request for support.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-95a7057 e-con e-atomic-element e-flexbox-base e-default-div e-95a7057-a5787b5\" data-id=\"95a7057\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"95a7057\">\n    <div class=\"elementor-element elementor-element-e233b51 e-con e-atomic-element e-flexbox-base e-default-div e-e233b51-37ccba8\" data-id=\"e233b51\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"e233b51\">\n    <div class=\"elementor-element elementor-element-a65c66a e-con e-atomic-element e-flexbox-base e-default-div e-a65c66a-1499e50\" data-id=\"a65c66a\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"a65c66a\">\n    \t\t\t<h2 data-interaction-id=\"ce2a83e\" class=\"e-ce2a83e-5dc9fa1 e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"ce2a83e\">Select your equipment<\/h2>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-ef1b3fb e-con e-atomic-element e-flexbox-base e-default-div e-ef1b3fb-ae0f7fe\" data-id=\"ef1b3fb\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"ef1b3fb\">\n    <a class=\"elementor-element elementor-element-6319629 e-con e-atomic-element e-flexbox-base e-default-a e-6319629-a45ec21\" data-id=\"6319629\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6319629\" href=\"https:\/\/atlanticwellness.pt\/en\/apoio-ao-cliente\/spas\/\" target=\"_self\">\n    \t\t\t<h3 data-interaction-id=\"da0f854\" class=\"e-da0f854-684f5ee e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"da0f854\">Spas<\/h3>\n\t\t\t\t\t<p class=\"e-89e146a-bded2bf e-paragraph-base e-default-p\" data-interaction-id=\"89e146a\" data-e-type=\"widget\" data-id=\"89e146a\">Information on use, maintenance, water treatment, documentation and requests for support for hotspring spas.<\/p>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-0c9c596 e-con e-atomic-element e-flexbox-base e-default-a e-0c9c596-651e39e\" data-id=\"0c9c596\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"0c9c596\" href=\"https:\/\/atlanticwellness.pt\/en\/apoio-ao-cliente\/saunas\/\" target=\"_self\">\n    \t\t\t<h3 data-interaction-id=\"ea2c987\" class=\"e-ea2c987-b57101f e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"ea2c987\">Saunas<\/h3>\n\t\t\t\t\t<p class=\"e-288bc43-24d7cea e-paragraph-base e-default-p\" data-interaction-id=\"288bc43\" data-e-type=\"widget\" data-id=\"288bc43\">Documentation, usage recommendations and requests for support for Auroom saunas and equipment.<\/p>\n\t\t\n<\/a>\n<a class=\"elementor-element elementor-element-fe8a588 e-con e-atomic-element e-flexbox-base e-default-a e-fe8a588-cb45d95\" data-id=\"fe8a588\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"fe8a588\" href=\"https:\/\/atlanticwellness.pt\/en\/apoio-ao-cliente\/banho-gelado\/\" target=\"_self\">\n    \t\t\t<h3 data-interaction-id=\"f6827d8\" class=\"e-f6827d8-e31cb47 e-heading-base e-default-h3\" data-e-type=\"widget\" data-id=\"f6827d8\">Cold bath<\/h3>\n\t\t\t\t\t<p class=\"e-3c74b22-0a400a2 e-paragraph-base e-default-p\" data-interaction-id=\"3c74b22\" data-e-type=\"widget\" data-id=\"3c74b22\">Information on use, care and requests for support for cold soaking tubs.<\/p>\n\t\t\n<\/a>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n<div class=\"elementor-element elementor-element-d3471c1 e-con e-atomic-element e-flexbox-base e-default-div e-d3471c1-c581c22\" data-id=\"d3471c1\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d3471c1\">\n    <div class=\"elementor-element elementor-element-6724617 e-con e-atomic-element e-flexbox-base e-default-div e-6724617-5ddb8b3\" data-id=\"6724617\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"6724617\">\n    <div class=\"elementor-element elementor-element-98ba668 e-con e-atomic-element e-flexbox-base e-default-div e-98ba668-053d6ed\" data-id=\"98ba668\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"98ba668\">\n    \t\t\t<h2 data-interaction-id=\"6f3da56\" class=\"e-6f3da56-471fb0d e-heading-base e-default-h2\" data-e-type=\"widget\" data-id=\"6f3da56\">Need support?<\/h2>\n\t\t\t\t\t<p class=\"e-123c68a-2b6da24 e-paragraph-base e-default-p\" data-interaction-id=\"123c68a\" data-e-type=\"widget\" data-id=\"123c68a\">If you do not know the area applicable to your equipment, or if you want to send a request for assistance, warranty or damage, please fill out the form below. Atlantic - Spa &amp; Wellness will review the request and forward it to the responsible partner.<\/p>\n\t\t<form class=\"e-con e-atomic-element e-form-base form-state-default e-default-form e-1e6974a-8291df1\"\n      data-id=\"1e6974a\"\n      data-element_type=\"e-form\"\n      data-e-type=\"e-form\"\n      data-interaction-id=\"1e6974a\"\n      data-interactions=\"null\"\n      x-data=\"eForm1e6974a\"\n      x-on:submit=\"submit\"      aria-label=\"Form\"\n      data-form-name=\"Form\"\n            toolname=\"form_1e6974a\"\n      tooldescription=\"Submit&#x20;the&#x20;Form&#x20;form&#x20;with&#x20;the&#x20;provided&#x20;field&#x20;values.\"      toolautosubmit\n action=\"\">\n    \t\t\t<input \n\tid=\"nome\"\n\tname=\"nome\"\n\tclass=\"e-7da75e4-5e5d3cd e-form-input-base\"\n\ttype=\"text\"\n\tdata-interaction-id=\"7da75e4\"\n\tdata-e-type=\"widget\" data-id=\"7da75e4\" \n\t\n\tplaceholder=\"Name *\"\n\trequired\n\t\n\tautocomplete=\"on\"\n\/>\n\t\t\t\t\t<input \n\tid=\"email\"\n\tname=\"email\"\n\tclass=\"e-f78ea3a-f9e25a4 e-form-input-base\"\n\ttype=\"email\"\n\tdata-interaction-id=\"f78ea3a\"\n\tdata-e-type=\"widget\" data-id=\"f78ea3a\" \n\t\n\tplaceholder=\"Email *\"\n\trequired\n\t\n\tautocomplete=\"email\"\n\/>\n\t\t\t\t\t<input \n\tid=\"telemovel\"\n\tname=\"telemovel\"\n\tclass=\"e-658c9c6-195ac6f e-form-input-base\"\n\ttype=\"tel\"\n\tdata-interaction-id=\"658c9c6\"\n\tdata-e-type=\"widget\" data-id=\"658c9c6\" \n\t\n\tplaceholder=\"Cell phone *\"\n\t\n\t\n\tautocomplete=\"tel\"\n\/>\n\t\t\t\t\t<input \n\tid=\"tipo-de-equipamento\"\n\tname=\"tipo-de-equipamento\"\n\tclass=\"e-2728f2d-c77f252 e-form-input-base\"\n\ttype=\"text\"\n\tdata-interaction-id=\"2728f2d\"\n\tdata-e-type=\"widget\" data-id=\"2728f2d\" \n\t\n\tplaceholder=\"Type of equipment\"\n\t\n\t\n\tautocomplete=\"on\"\n\/>\n\t\t\t\t\t<input \n\tid=\"marca\"\n\tname=\"marca\"\n\tclass=\"e-cff2118-b60b89d e-form-input-base\"\n\ttype=\"text\"\n\tdata-interaction-id=\"cff2118\"\n\tdata-e-type=\"widget\" data-id=\"cff2118\" \n\t\n\tplaceholder=\"Brand\"\n\t\n\t\n\tautocomplete=\"on\"\n\/>\n\t\t\t\t\t<input \n\tid=\"modelo\"\n\tname=\"modelo\"\n\tclass=\"e-95c2d17-c8b4b15 e-form-input-base\"\n\ttype=\"text\"\n\tdata-interaction-id=\"95c2d17\"\n\tdata-e-type=\"widget\" data-id=\"95c2d17\" \n\t\n\tplaceholder=\"Model\"\n\t\n\t\n\tautocomplete=\"on\"\n\/>\n\t\t\t\t\t<input \n\tid=\"numero-de-serie\"\n\tname=\"numero-de-serie\"\n\tclass=\"e-6005010-f64f50f e-form-input-base\"\n\ttype=\"text\"\n\tdata-interaction-id=\"6005010\"\n\tdata-e-type=\"widget\" data-id=\"6005010\" \n\t\n\tplaceholder=\"Serial number\"\n\t\n\t\n\tautocomplete=\"on\"\n\/>\n\t\t\t\t\t<label \n\t\n\tclass=\"e-27edf22-89a0c5c e-form-label-base\"\n\tfor=\"e-form-date-picker-17\"\n\tdata-interaction-id=\"27edf22\"\n\tdata-e-type=\"widget\" data-id=\"27edf22\"\n\t\n>Purchase date<\/label>\n\t\t\t\t\t<input type=\"date\"\n\tid=\"data-de-compra\"\n\tname=\"data-de-compra\"\n\tclass=\"e-form-date-picker-base\"\t\n\tdata-interaction-id=\"49197b4\"\n\tdata-e-type=\"widget\" data-id=\"49197b4\" \n\t\n\t\n\t\n\t\n\/>\n\t\t\t\t\t<input \n\tid=\"assunto\"\n\tname=\"assunto\"\n\tclass=\"e-9f761ae-dd19b57 e-form-input-base\"\n\ttype=\"text\"\n\tdata-interaction-id=\"9f761ae\"\n\tdata-e-type=\"widget\" data-id=\"9f761ae\" \n\t\n\tplaceholder=\"Subject matter\"\n\t\n\t\n\tautocomplete=\"on\"\n\/>\n\t\t\t\t\t<textarea\t\n\tid=\"descricao-do-pedido\"\n\tname=\"descricao-do-pedido\"\n\tclass=\"e-1ff6e19-d0b5f5a e-form-textarea-base\"\n\tdata-interaction-id=\"1ff6e19\"\n\tdata-e-type=\"widget\" data-id=\"1ff6e19\"\n\t\n\tplaceholder=\"Request description\"\n\t\n\t\n\trows=\"4\"\n\t\n\t\n\tdata-resizable\n><\/textarea>\n\t\t<div class=\"elementor-element elementor-element-897e88a e-con e-atomic-element e-flexbox-base e-default-div e-form-checkbox-row e-897e88a-2a36b3c\" data-id=\"897e88a\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"897e88a\">\n    \t\t\t<label \n\t\n\tclass=\"e-a64f3f9-c357322 e-form-label-base\"\n\tfor=\"e-form-file-upload-29\"\n\tdata-interaction-id=\"a64f3f9\"\n\tdata-e-type=\"widget\" data-id=\"a64f3f9\"\n\t\n>Attach photos or videos (maximum: 5 items and 5 MB)<\/label>\n\t\t\t\t\t<input\n\tid=\"anexos\"\n\tname=\"anexos&amp;#x5B;&amp;#x5D;\"\n\tclass=\"e-1d85bf7-e480646 e-form-file-upload-base\"\n\ttype=\"file\"\n\tdata-interaction-id=\"1d85bf7\"\n\tdata-max-file-size=\"5\"\n\tdata-max-files=\"5\"\n\tdata-attachment-type=\"attach\"\n\tdata-e-type=\"widget\" data-id=\"1d85bf7\"\n\t\n\taccept=\"jpg,&#x20;png,&#x20;pdf,&#x20;zip,&#x20;mp4\"\n\t\n\tmultiple\n\n\n\/>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-f33c525 e-con e-atomic-element e-flexbox-base e-default-div e-form-checkbox-row\" data-id=\"f33c525\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"f33c525\">\n    \t\t\t<input \n\tid=\"politica-de-privacidade\"\n\tname=\"politica-de-privacidade\"\n\tvalue=\"Pol&amp;#x00ED;tica&amp;#x20;de&amp;#x20;Privacidade\"\n\tclass=\"e-234e851-2388b18 e-form-checkbox-base\"\n\ttype=\"checkbox\"\n\tdata-interaction-id=\"234e851\"\n\tdata-e-type=\"widget\" data-id=\"234e851\" \n\t\n\t\n\trequired\n\tchecked\n\n\n\/>\n\t\t\t\t\t<label \n\t\n\tclass=\"e-c5bf1fc-2819d49 e-form-label-base\"\n\tfor=\"politica-de-privacidade\"\n\tdata-interaction-id=\"c5bf1fc\"\n\tdata-e-type=\"widget\" data-id=\"c5bf1fc\"\n\t\n>I accept the privacy policy<\/label>\n\t\t\n<\/div>\n<div class=\"e-con e-atomic-element e-form-success-message-base e-default-div e-1aa0b94-35d9e84 message-success\"\n     tabindex=\"-1\"\n     data-id=\"1aa0b94\"\n     data-element_type=\"e-form-success-message\"\n     data-e-type=\"e-form-success-message\"\n     data-interaction-id=\"1aa0b94\"\n     aria-live=\"polite\"\n     >\n    \t\t\t<p class=\"e-paragraph-base e-default-p\" data-interaction-id=\"52ba6c6\" data-e-type=\"widget\" data-id=\"52ba6c6\">Thank you for your contact. We have received your request and will contact you as soon as possible.<\/p>\n\t\t\n<\/div>\n<div class=\"e-con e-atomic-element e-form-error-message-base e-default-div e-14e0345-bd93b63 message-error\"\n     tabindex=\"-1\"\n     data-id=\"14e0345\"\n     data-element_type=\"e-form-error-message\"\n     data-e-type=\"e-form-error-message\"\n     data-interaction-id=\"14e0345\"\n     role=\"alert\"\n     >\n    \t\t\t<p class=\"e-paragraph-base e-default-p\" data-interaction-id=\"9993f9a\" data-e-type=\"widget\" data-id=\"9993f9a\">Could not send your order. Please try again within a few moments or contact us at geral@atlanticwellness.pt.<\/p>\n\t\t\n<\/div>\n\t\t\t<button \n\t\n\tclass=\"e-00f2632-f85aa23 e-form-submit-button-base\"\n\ttype=\"submit\"\n\tdata-interaction-id=\"00f2632\"\n\tdata-e-type=\"widget\" data-id=\"00f2632\"\n\t\n>Submit<\/button>\n\t\t\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Como podemos ajudar? Encontre informa\u00e7\u00e3o \u00fatil sobre o seu equipamento ou envie-nos um pedido de apoio. Selecione o seu equipamento Spas Informa\u00e7\u00e3o sobre utiliza\u00e7\u00e3o, manuten\u00e7\u00e3o, tratamento de \u00e1gua, documenta\u00e7\u00e3o e pedidos de apoio para spas HotSpring. Saunas Documenta\u00e7\u00e3o, recomenda\u00e7\u00f5es de utiliza\u00e7\u00e3o e pedidos de apoio para saunas e equipamentos Auroom. Banho gelado Informa\u00e7\u00e3o sobre utiliza\u00e7\u00e3o, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1514","page","type-page","status-publish","hentry"],"acf":[],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/pages\/1514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/comments?post=1514"}],"version-history":[{"count":40,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/pages\/1514\/revisions"}],"predecessor-version":[{"id":1637,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/pages\/1514\/revisions\/1637"}],"wp:attachment":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/media?parent=1514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}