Consult manuals and documentation<\/strong><\/a><\/p>\n <\/p>\n
Are manuals available in Portuguese?<\/h2>\n
Some manufacturer's documents may only be available in English. If you need help identifying the manual applicable to your equipment, send us a request for support.<\/p>\n
<\/p>\n
Can I put water on the stones?<\/h2>\n
Only in traditional models where this use is foreseen by the manufacturer. Place the water only on the stones and never directly on the heater or other components.<\/p>\n
<\/p>\n
How should I clean the interior of the sauna?<\/h2>\n
Use a slightly damp cloth and products suitable for saunas and wooden surfaces. Avoid using excess water, abrasive products, paints, varnishes or non-recommended detergents.<\/p>\n
<\/p>\n
Is it normal for wood to show changes over time?<\/h2>\n
Yes. Wood is a natural material and may have variations in hue, small cracks or slight changes due to exposure to heat and humidity.<\/p>\n
<\/p>\n
Can I dry towels or clothes inside the sauna?<\/h2>\n
No. Drying textiles inside increases moisture, can affect materials and poses a risk to the heater.<\/p>\n
<\/p>\n
The heater does not turn on or displays an error message. What should I do?<\/h2>\n
Do not attempt to disassemble, repair or change the equipment. Register the message presented and send us a request for support, including photographs or videos whenever possible.<\/p>\n
<\/p>\n
Can I replace stones or other heater components?<\/h2>\n
The replacement of stones must follow the manufacturer's instructions. For any other component or technical intervention, you should contact us so that the request is forwarded to the responsible partner.<\/p>\n
<\/p>\n
How do I ask for assistance or do I communicate a malfunction?<\/h2>\n
Fill in the support form with as much information as possible: sauna model, heater model or control unit, description of the situation and, where applicable, photographs or videos.<\/p>\n
The Atlantic \u2013 Spa & Wellness will review the request and forward it to the responsible partner.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"tipo-de-produto":[28],"class_list":["post-1594","apoio-ao-cliente","type-apoio-ao-cliente","status-publish","hentry","tipo-de-produto-saunas"],"acf":[],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/apoio-ao-cliente\/1594","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/apoio-ao-cliente"}],"about":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/types\/apoio-ao-cliente"}],"version-history":[{"count":1,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/apoio-ao-cliente\/1594\/revisions"}],"predecessor-version":[{"id":1595,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/apoio-ao-cliente\/1594\/revisions\/1595"}],"wp:attachment":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/media?parent=1594"}],"wp:term":[{"taxonomy":"tipo-de-produto","embeddable":true,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/tipo-de-produto?post=1594"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}