{"id":1585,"date":"2026-10-09T07:01:57","date_gmt":"2026-10-09T07:01:57","guid":{"rendered":"https:\/\/atlanticwellness.pt\/?post_type=apoio-ao-cliente&#038;p=1585"},"modified":"2026-10-17T09:55:17","modified_gmt":"2026-10-17T09:55:17","slug":"perguntas-frequentes-sobre-spas","status":"publish","type":"apoio-ao-cliente","link":"https:\/\/atlanticwellness.pt\/en\/apoio-ao-cliente\/spas\/perguntas-frequentes-sobre-spas\/","title":{"rendered":"FAQs about spas"},"content":{"rendered":"<p>Find answers to some frequently asked questions about using, maintaining and supporting your hotspring spa.<\/p>\n<p>&nbsp;<\/p>\n<h2>Where can I find my spa manual?<\/h2>\n<p>You can consult the manuals organized by collection and model on the manuals and documentation page.<\/p>\n<p><a href=\"https:\/\/atlanticwellness.pt\/en\/apoio-ao-cliente\/spas\/manuais-e-documentacao-para-spas\/\"><strong>Consult manuals and documentation<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2>Are manuals available in Portuguese?<\/h2>\n<p>Some manufacturer's documents may only be available in English. If you need help identifying the manual applicable to your equipment, send us a request for support.<\/p>\n<h2><\/h2>\n<h2>Where can I find my spa model and serial number?<\/h2>\n<p>This information can be found in the equipment documentation or in the technical identification of the SPA. If you can't find them, send us a photo of the equipment using the support form.<\/p>\n<p><iframe title=\"how to find the serial number on your hot spring\u00ae hot tub\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/azIBrAjZJNI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<h2>What should I do if the spa has an error message, unusual noise or water leakage?<\/h2>\n<p>Avoid performing any technical intervention or removing panels from the equipment. Register the displayed message, describe the situation and, if possible, send photos or videos through the support form.<\/p>\n<p>&nbsp;<\/p>\n<h2>Can I repair or change spa components?<\/h2>\n<p>No. Any electrical, hydraulic or technical intervention must be analyzed by the responsible partner. Unauthorized changes may compromise the operation of the equipment and the applicable warranty conditions.<\/p>\n<p>&nbsp;<\/p>\n<h2>What products should I use to treat water?<\/h2>\n<p>Use only products suitable for spas and follow the instructions in your model manual and the installed treatment system. Do not mix chemicals or change dosages without guidance.<\/p>\n<p>&nbsp;<\/p>\n<h2>How often should I clean the filters?<\/h2>\n<p>The frequency depends on the model, use and water conditions. Consult your spa's manual for applicable instructions and keep filters in good condition.<\/p>\n<p>&nbsp;<\/p>\n<h2>Can I use the spa if the water is not clean or changes?<\/h2>\n<p>It is not advisable to use the spa while the water does not have adequate conditions. Confirm treatment and filtration according to the equipment manual. If in doubt, send us a request for support.<\/p>\n<p>&nbsp;<\/p>\n<h2>How do I ask for assistance or do I communicate a malfunction?<\/h2>\n<p>Fill in the support form with as much information as possible: brand, model, serial number, situation description and, where applicable, photographs or videos.<\/p>\n<p>The Atlantic \u2013 Spa &amp; Wellness will review the request and forward it to the responsible partner.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"tipo-de-produto":[29],"class_list":["post-1585","apoio-ao-cliente","type-apoio-ao-cliente","status-publish","hentry","tipo-de-produto-spas"],"acf":[],"permalink_manager":null,"_links":{"self":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/apoio-ao-cliente\/1585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/apoio-ao-cliente"}],"about":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/types\/apoio-ao-cliente"}],"version-history":[{"count":5,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/apoio-ao-cliente\/1585\/revisions"}],"predecessor-version":[{"id":1715,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/apoio-ao-cliente\/1585\/revisions\/1715"}],"wp:attachment":[{"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/media?parent=1585"}],"wp:term":[{"taxonomy":"tipo-de-produto","embeddable":true,"href":"https:\/\/atlanticwellness.pt\/en\/wp-json\/wp\/v2\/tipo-de-produto?post=1585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}