Find answers to some frequently asked questions about using, maintaining and supporting your hotspring spa.
Where can I find my spa manual?
You can consult the manuals organized by collection and model on the manuals and documentation page.
Consult manuals and documentation
Are manuals available in Portuguese?
Some manufacturer's documents may only be available in English. If you need help identifying the manual applicable to your equipment, send us a request for support.
Where can I find my spa model and serial number?
This information can be found in the equipment documentation or in the technical identification of the SPA. If you can't find them, send us a photo of the equipment using the support form.
What should I do if the spa has an error message, unusual noise or water leakage?
Avoid performing any technical intervention or removing panels from the equipment. Register the displayed message, describe the situation and, if possible, send photos or videos through the support form.
Can I repair or change spa components?
No. Any electrical, hydraulic or technical intervention must be analyzed by the responsible partner. Unauthorized changes may compromise the operation of the equipment and the applicable warranty conditions.
What products should I use to treat water?
Use only products suitable for spas and follow the instructions in your model manual and the installed treatment system. Do not mix chemicals or change dosages without guidance.
How often should I clean the filters?
The frequency depends on the model, use and water conditions. Consult your spa's manual for applicable instructions and keep filters in good condition.
Can I use the spa if the water is not clean or changes?
It is not advisable to use the spa while the water does not have adequate conditions. Confirm treatment and filtration according to the equipment manual. If in doubt, send us a request for support.
How do I ask for assistance or do I communicate a malfunction?
Fill in the support form with as much information as possible: brand, model, serial number, situation description and, where applicable, photographs or videos.
The Atlantic – Spa & Wellness will review the request and forward it to the responsible partner.